Return Policy
Key information
- You have 14 days to initiate your return
- Up to 7 days to process refunds
- No restocking fee
- Return shipping costs are the responsibility of the customer
Return process
Did you receive your package, and do you want to return some or all items for any reason? No drama! Contact us at support@alicesbags.com within 14 days to initiate the return.
We accept returns for both defective and non-defective items.
First of all, please understand that the items must be in a certain condition – most notably, we are not a place from where you rent stuff so you can try it on, and that's pretty much it. No sign of use, no damage (obv.), original tags still attached.
Contact us at support@alicesbags.com to initiate the return. If you send the package without talking to us first, you might as well have shipped it to the outback – we'll have no clue what it is and probably just toss it.
Do use a service with a tracking number, as neither of us want the package to get lost, do we?
Refunds
When we indeed receive your package, we'll send you a confirmation email. Then you can crack a cold one (or several, in fact), because it may take us up to 7 days to process and return your money. You'll see it on the same payment instrument you used when you placed your order.
Cancellations
Something came up, and you need to cancel? We can definitely do that! Just let us know at support@alicesbags.com and make sure to do it before we dispatch the order (usually 1-2 days). If you arrive too late, there's no need to panic – you can still return it, but you'll be responsible for the return shipping costs.
Wrong / damaged items
Oh boy. The package has arrived, but something's wrong? Usually that's an error on our side – that we pack the wrong size or a different colour.
Please reach out to support@alicesbags.com within 24 hrs of getting the package. Please include photos and your order number in your message, and explain the issue - we will take immediate action to resolve it.
Contact us
Alice's Bags is operated by ZBA Commerce, a company based in the Netherlands.
Address: Keurenplein 41, Amsterdam, Noord-Holland, 1069CD, Netherlands
Email: support@alicesbags.com
Phone: +31614622176
Business Number: 92255388
VAT Number: NL004614253B18
D-U-N-S Number: 494949420
Customer Service Hours: Monday to Friday from 9:00 AM to 5:00 PM