Return and Refund Policy

Return and Refund Policy

Effective Date: February 10, 2024

Welcome to Alice's Bags, where your satisfaction is our highest priority. We have designed our return and refund policy to ensure a seamless and worry-free shopping experience. Please review this policy to fully understand your rights and responsibilities when making returns or requesting refunds.

Return Period: You have the right to cancel your purchase for any reason within 14 days after receipt.

Refund Period: Refunds will be processed within 14 days after we receive the returned goods.

Return Costs: Customers bear the costs for returning items to our address, unless otherwise agreed.

Return Address: This will be provided by our customer service once you initiate a return process at support@alicesbags.com.

Returns Based on Delivery Date: We operate a transparent return policy based on the delivery date, ensuring you have adequate time to assess your items after receipt.

Circumstances Eligible for Returns:

• Order Cancellation: To cancel, contact our customer service team at support@alicesbags.com with your order number and details.
• Damage during Transport: Report within 14 days of delivery to the same email, including your order number, a detailed description of the damage, and photographic evidence.
• Manufacturing Defects or Post-Use Issues (Warranty): For defects within the warranty period, email us with your order number, a detailed description of the problem, and clear images of the defect. Warranty terms vary by product and are detailed during the purchase process.
• Change of Mind: If you change your mind, return the item within 14 days of delivery by emailing us your order number and the reason for return.
• Request for Exchange: To request an exchange, provide your order number, details of the item, and your replacement preference via email.
• Receipt of Wrong Product: If incorrect items are received, contact us within 14 days of delivery with your order number and images of the incorrect product.

Comprehensive Return Procedure:

1. Contact Us: Initiate the return by contacting our customer service tailored to your return reason.
2. Submit Documents: Provide the required information and documents as specified.
3. Return Address: After approval, precise return instructions will be given.
4. Packaging: Ensure the item is well packaged with all original accessories.
5. Shipping: Choose your preferred shipping method to return the item within 14 days of approval.
6. Inspection: We conduct a thorough inspection upon receipt.
7. Refund/Exchange: If eligible, refunds or exchanges are processed within 14 days, credited to your original payment method, or as requested.

Details Regarding Refund:

• Refund Processing Time: Typically within 14 days of receiving the return.
• Refund Method: Issued via your original payment method, unless otherwise specified.
• Option for Store Credit: In some cases, we may offer store credit or an item of equal value as an alternative to a monetary refund.

Contact us

Alice's Bags is operated by ZBA Commerce, a company based in the Netherlands.

Address: Keurenplein 41, Amsterdam, Noord-Holland, 1069CD, Netherlands

Email: support@alicesbags.com

Phone: +31614622176

Business Number: 92255388

VAT Number: NL004614253B18

D-U-N-S Number: 494949420

Customer Service Hours: Monday to Friday from 9:00 AM to 5:00 PM